Gas Furnaces, Heat Pumps, Air Conditioning - Frequently Asked Questions
Which Carrier equipment will best fit my home?
There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. We can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.
What does my warranty cover?
Under the standard factory warranty, Carrier covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, contact us. We may be able to to provide you with the information.
How much will a new system cost?
We get asked that all the time. It depends on a number of factors, such as; energy efficiency, the size of your home, etc... We are one of Portland's leading heating contractor and cooling contractor.
Why is the SEER rating on the Energy Guide different than what my dealer quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. For more information on SEER and other ratings, contact us, we are more than happy to sort out specifications for you.
How can I talk to a factory engineer regarding a problem I am having with my Carrier equipment?
Simply contact your local Carrier dealer, who is your expert engineering and technical resource.
What is the life expectancy of my unit?
Dependable Carrier products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, and of course, the regularity of routine maintenance.
I am an Architect and need application/specification information so that I can specify Carrier products... where do I obtain this information?
The Carrier distributor for your area can provide you with the specifications, and can also set you up to access the Carrier HVACpartners web site so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available.